Over the years I have learned to mostly ignore these. Hell there's a thread in another forum from 2014 that still pops up that I didn't respond to. We have had a lot of awesome loyal customers over the years and have built some life long relationships. Unfortunately as a small business owner dealing with stupid is just part of it and here we are. I am going to break the rules and respond to our buddies shit post mainly because its just hilarious.
Some of what has been said is true. The order was placed on 03OCT2021 at 11:17PM with 2nd Day Air shipping. Matthew called twice on 06OCT2021 and as stated the first call went unanswered. I want to say there were two emails as well but I don't feel like digging for those. I did answer the second call but I recall some minor differences in details. Matthew inquired about his order and I told him to contact us through the website and I would respond with details which is my standard response when Im busy packing orders. He then stated that he paid for 2 day shipping and its whatever day since his order. I responded that the average order processing time is four to five business days which does not include shipping times, also my standard response. (Most people should know that expedited shipping options does not include processing times unless otherwise agreed to. All of this is and was mentioned inner T and C's and is standard with most businesses.) With that the conversation was ended with really nothing to write about. Then the texts started...
At this point Matthew had become what I affectionally refer to as a problem customer and when I can choose not to do business with this category of customer I choose not to. I chose to cancel the order and initiate the refund to the customer. The kicker is the order had already shipped so I had to turn it around. This was of course my choice and I am so glad I made that choice.
To the guys and gals of The Prepper Tree if you are on here, thanks for the thought but please you can keep this one. Matthew Davisson just to be clear you can go pound sand buddy.
Over the years I have learned to mostly ignore these. Hell there's a thread in another forum from 2014 that still pops up that I didn't respond to. We have had a lot of awesome loyal customers over the years and have built some life long relationships. Unfortunately as a small business owner dealing with stupid is just part of it and here we are. I am going to break the rules and respond to our buddies shit post mainly because its just hilarious. Some of what has been said is true. The order was placed on 03OCT2021 at 11:17PM with 2nd Day Air shipping. Matthew called twice on 06OCT2021 and as stated the first call went unanswered. I want to say there were two emails as well but I don't feel like digging for those. I did answer the second call but I recall some minor differences in details. Matthew inquired about his order and I told him to contact us through the website and I would respond with details which is my standard response when Im busy packing orders. He then stated that he paid for 2 day shipping and its whatever day since his order. I responded that the average order processing time is four to five business days which does not include shipping times, also my standard response. (Most people should know that expedited shipping options does not include processing times unless otherwise agreed to. All of this is and was mentioned inner T and C's and is standard with most businesses.) With that the conversation was ended with really nothing to write about. Then the texts started... At this point Matthew had become what I affectionally refer to as a problem customer and when I can choose not to do business with this category of customer I choose not to. I chose to cancel the order and initiate the refund to the customer. The kicker is the order had already shipped so I had to turn it around. This was of course my choice and I am so glad I made that choice. To the guys and gals of The Prepper Tree if you are on here, thanks for the thought but please you can keep this one. Matthew Davisson just to be clear you can go pound sand buddy.